Question 1

Guide de l'Utilisateur de Connexion à l'Authentification Multifacteur (AMF)

Accepted Answer

Dans le cadre de nos efforts continus pour améliorer la sécurité et protéger les données sensibles, Birches Group a mis en place une authentification multifacteur (AMF) dans nos applications et services. Cela vous guidera dans le nouveau processus de connexion avec AMF.

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Si vous souhaitez utiliser l'application Microsoft Authenticator pour le processus de vérification, veuillez télécharger et installer l'application sur votre appareil Android ou iOS à partir de ce lien.

Vous pouvez regarder les vidéos ci-dessous pour vous guider davantage sur le nouveau processus de connexion :

Encore besoin d'aide? Contactez-nous.

Question 2

Multi-factor Authentication (MFA) Login User Guide

Accepted Answer

As part of our ongoing efforts to enhance security and safeguard sensitive data, Birches Group has implemented multi-factor

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If you wish to use the Microsoft Authenticator app for the verification process, please download and install the app on your Android or iOS device from this link.

Click this link if you wish to view the User Guide in PDF format.

You may watch the videos below to further guide you on the new log in process:

1. How to Login using MS Authenticator App?
2. How to Login using Email Verification?
3. How do I reset my password?

Still need help? Contact us.

Question 3

How to Log in using Email Verification?

Accepted Answer

The video will show you the step by step process in loging in using Email Verification.

NOTE: Your new password will not be registered in our system. Hence, we will not be able to send you a password reminder in case you would need it. You may simply reset your password if you have forgotten the previous one. Click this link if you need to reset your password.

The Login User Guide is also available for online viewing or PDF download.

Still need help? Contact us.

Question 4

How do I reset my password?

Accepted Answer

The video will show you the step by step process in resetting your password.

NOTE: Your new password will not be registered in our system. Hence, we will not be able to send you a password reminder in case you would need it. You may simply reset your password again if you have forgotten the previous one.

Still need help? Contact us.