Q: Where can I access the survey results?

For Report subscribers , you can obtain the survey results by logging in on the Birches Group Community™ website . ( Click this link if you need further instructions on how to download the reports from our website. ) For Indigo™ subscribers , you can access the survey results by logging in to the Indigo portal. ( Click this link if you need further instructions on how to access the reports from Indigo. ) You may also download the survey reports via the Community™ website as described in the previous link above. Still need help? Contact us

Question 1

What to do when you experience “error encountered” in the reports download queue when downloading via the Community™ website?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/qtok6Q9QjR/web%20-%20error%20encountered%20-%20highlight%20error-%20cropped.png (web - error encountered - highlight error- cropped)

Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Next, try to log-in.

Once you’ve logged in, kindly go to the reports download queue and delete the report with the status “error encountered”.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/KqkWs1PaOS/web%20-%20error%20encountered%20-%20reports%20download%20tab.png (web - error encountered - reports download tab)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/fmjfc0Xkb7/web%20-%20error%20encountered%20-%20cropped.png (web - error encountered - cropped (1).png)

Afterwards, re-download a new copy. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 2

What to do when you encounter the “404 Page not Found” error in the Community™ website?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/Ye6NjF5yPZ/404%20error.PNG (404 error.PNG)

Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Once done, try to log-in and re-download the reports. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 3

Where can I access the survey results?

Accepted Answer

For Report subscribers, you can obtain the survey results by logging in on the Birches Group Community™ website. (Click this link if you need further instructions on how to download the reports from our website.)

For Indigo™ subscribers, you can access the survey results by logging in to the Indigo portal. (Click this link if you need further instructions on how to access the reports from Indigo.) You may also download the survey reports via the Community™ website as described in the previous link above.

Still need help? Contact us