Question 1

What to do when you experience “error encountered” in the reports download queue when downloading via the Community™ website?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/qtok6Q9QjR/web%20-%20error%20encountered%20-%20highlight%20error-%20cropped.png (web - error encountered - highlight error- cropped)

Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Next, try to log-in.

Once you’ve logged in, kindly go to the reports download queue and delete the report with the status “error encountered”.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/KqkWs1PaOS/web%20-%20error%20encountered%20-%20reports%20download%20tab.png (web - error encountered - reports download tab)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/fmjfc0Xkb7/web%20-%20error%20encountered%20-%20cropped.png (web - error encountered - cropped (1).png)

Afterwards, re-download a new copy. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 2

How do I install Indigo?

Accepted Answer

You can easily download the Indigo™ application from the Microsoft Store. The video below will guide you further on the installation of Indigo™ on your Windows PC or laptop.

Indigo is available for Windows 10 and Vista users.

If security protocols within your organization prevents access to the Microsoft Store, please send an email to softwaresupport@birchesgroup.com so we can provide alternative ways to install the application.

Still need help? Contact us.

What to do when you experience “error encountered” in the reports download queue when downloading via the Community™ website?

How do I install Indigo?

Not many results?