Question 1

What to do when you experience “error encountered” in the reports download queue when downloading via the Community™ website?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/qtok6Q9QjR/web%20-%20error%20encountered%20-%20highlight%20error-%20cropped.png (web - error encountered - highlight error- cropped)

Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Next, try to log-in.

Once you’ve logged in, kindly go to the reports download queue and delete the report with the status “error encountered”.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/KqkWs1PaOS/web%20-%20error%20encountered%20-%20reports%20download%20tab.png (web - error encountered - reports download tab)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/fmjfc0Xkb7/web%20-%20error%20encountered%20-%20cropped.png (web - error encountered - cropped (1).png)