Question 1

How can I retrieve my login credentials?

Accepted Answer

If any of the following cases applies to you:

You have not received login details and instructions,
You have tried to log in but the system says that your email address incorrect, or
You have tried to log in but the system says that you do not have a valid account,

Please send an e-mail to our Client Services Team (clientservices@birchesgroup.com), preferably with a screen capture of the error message. Our team will send you a password reminder e-mail within 24 hours.

Still need help? Contact us.

Question 2

What to do when you encounter the “404 Page not Found” error in the Community™ website?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/Ye6NjF5yPZ/404%20error.PNG (404 error.PNG)

Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Once done, try to log-in and re-download the reports. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 3

How to Log in using MS Authenticator App?

Accepted Answer

The video will show you the step by step process in loging in using the Microsoft Authenticator App.

NOTE: Your new password will not be registered in our system. Hence, we will not be able to send you a password reminder in case you would need it. You may simply reset your password if you have forgotten the previous one. Click this link if you need to reset your password.

The Login User Guide is also available for online viewing or PDF download.

Still need help? Contact us.

Question 4

How do you capture percentiles?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/7QO3Xhx81P/percentile.PNG (percentile (1).PNG)

Percentiles indicate the position of a specific value in a set of data points. In the Birches Group surveys, jobs are matched to a BG-level. The salaries of the jobs falling within the same level are then arranged from lowest to highest. Percentiles are then captured accordingly from this arrangement to indicate the position of the value in the set.