Q: How often is the survey updated?

We publish the survey results every April , July , and October . This enables us to capture updates from the survey participants year-round. We are also able to reflect relevant changes on the mandatory labor practices, income taxation, and currency exchange rates in the country. To keep you informed, we send publication announcements via e-mail when the survey reports are out on our Community™ website and on the Indigo™ app. Still need help? Contact us.

Question 1

What to do when “open a portfolio” does not show up in the Indigo™ app?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/3bZmzlAnNN/indigo%20no%20portfolio%20-%20small.png (indigo no portfolio - small)

Open your Indigo application using a stable internet connection. Then, click on "Sign Out, Exit" to restart the login process. Once done, try to log-in again but before clicking on the "Sign-in" button in the login form, please make sure "online" is selected on the dropdown.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/lZp0nYsldj/indigo%20online%20-%20small.png (indigo online - small (2).png)

If this does not work, please reinstall Indigo from the Microsoft Store, as it can be a local machine configuration issue that can be reset upon reinstallation. In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 2

How do you capture percentiles?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/7QO3Xhx81P/percentile.PNG (percentile (1).PNG)

Percentiles indicate the position of a specific value in a set of data points. In the Birches Group surveys, jobs are matched to a BG-level. The salaries of the jobs falling within the same level are then arranged from lowest to highest. Percentiles are then captured accordingly from this arrangement to indicate the position of the value in the set.

Below is a sample data set:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/ZX6AAPJlF6/compute%202.PNG (compute 2.PNG)

You may watch a demonstration computation of percentiles in the full report walkthrough video, starting at 11:35.

If you’d like to discuss your organization’s reports further, you may reach out to clientservices@birchesgroup.com.

Question 3

Où puis-je accéder aux résultats de l'enquête?

Accepted Answer

Pour les abonnés au rapport, vous pouvez obtenir les résultats de l'enquête en vous connectant sur le site web du Birches Group Community™. (Cliquez sur ce lien si vous avez besoin d'instructions supplémentaires sur la manière de télécharger les rapports à partir de notre site web).

Pour les abonnés Indigo™, vous pouvez accéder aux résultats de l'enquête en vous connectant au portail Indigo. (Cliquez sur ce lien si vous avez besoin d'instructions supplémentaires sur la manière d'accéder aux rapports à partir d'Indigo). Vous pouvez également télécharger les rapports d'enquête via le site Community™, comme décrit dans le lien précédent.

Question 4

Comment les enquêtes prennent-elles en compte les facteurs économiques tels que la dévaluation monétaire et l'inflation?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/BpN98gvsxB/cut%20the%20money.PNG (cut the money.PNG)

Les enquêtes du Birches Group utilisent une méthodologie unique axée sur l'emploi. Ainsi, les facteurs non liés à l'emploi, tels que la dévaluation monétaire et l'inflation, ne sont pas pris en compte dans les résultats de l'enquête.
Pour suivre de près les pays qui connaissent différents niveaux de volatilité économique, vous pouvez vous abonner à notre Market Monitor ici.
Il est conseillé aux employeurs de mettre en place une politique de mesures spéciales afin d'être prêts en cas de volatilité. Pour en savoir plus sur la manière dont votre organisation peut élaborer sa propre politique, vous pouvez contacter clientservices@birchesgroup.com.

Notre partenaire, Warren Heaps, explique comment gérer les rémunérations en cas d'événements incontrôlables.

Question 5

Que faire lorsque le système ne parvient pas à détecter votre adresse e-mail en tant qu'utilisateur externe lors de la connexion à l'application Indigo™ ?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/441yprd4dn/pick%20account%20error.PNG (pick account error.PNG)

Assurez-vous que vous utilisez la dernière version de l'application Indigo™. Avec une connexion internet stable, essayez gentiment de passer de "production à "staging" puis assurez-vous de le remettre à "production" avant de procéder à la connexion comme indiqué ci-dessous.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/fs1ibGdSoh/staging.PNG (staging.PNG)

Si le problème persiste, veuillez nous contacter à l'adresse softwaresupport@birchesgroup.com et nous envoyer une capture d'écran de l'erreur que vous rencontrez.

Question 6

What to do when the system fails to detect your email address as an external user when trying to log-in the Indigo™ app?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/441yprd4dn/pick%20account%20error.PNG (pick account error.PNG)

Ensure that you are using the latest version of the Indigo™ app. With a stable internet connection, kindly try to switch from “production to “staging” then ensure to put it back to “production” before proceeding to log-in as shown below.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/fs1ibGdSoh/staging.PNG (staging.PNG)

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.comand send a screenshot of the error you are encountering.

Question 7

How do the surveys account for economic factors such as currency devaluation and inflation?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/BpN98gvsxB/cut%20the%20money.PNG (cut the money.PNG)

The Birches Group’s surveys use a unique methodology that is job-focused. As such, non-job factors like inflation and cost-of-living are not accounted for in the survey results.
To keep a close monitor on countries that are experiencing different levels of economic volatility, you may subscribe to our Market Monitor here.
Employers are advised to have a Special Measures Policy in place, to be prepared in times of volatility. To know more about how your organization can craft its own, you may reach out to clientservices@birchesgroup.com.

Our partner, Warren Heaps, expounds on how to manage compensation during uncontrollable events

Question 8

How often is the survey updated?

Accepted Answer

We publish the survey results every April, July, and October. This enables us to capture updates from the survey participants year-round. We are also able to reflect relevant changes on the mandatory labor practices, income taxation, and currency exchange rates in the country.

To keep you informed, we send publication announcements via e-mail when the survey reports are out on our Community™ website and on the Indigo™ app.

Still need help? Contact us.