Question 1

How to Log in using Email Verification?

Accepted Answer

The video will show you the step by step process in loging in using Email Verification.

NOTE: Your new password will not be registered in our system. Hence, we will not be able to send you a password reminder in case you would need it. You may simply reset your password if you have forgotten the previous one. Click this link if you need to reset your password.

The Login User Guide is also available for online viewing or PDF download.

Still need help? Contact us.

Question 2

Scale Summary Report Walkthrough

Accepted Answer

This video shows our Salary Scale Design clients how to interpret the data presented in their Scale Summary Report Report.

Still need help? Contact us.

Question 3

How do I download the survey reports from the website?

Accepted Answer

You can easily obtain a copy of the survey reports in PDF format by logging in on the Birches Group Community™ website. The video below will guide you on how to download the most recently published reports.

If you have not received or do not remember your log in credentials, please contact our Client Services team (clientservices@birchesgroup.com).

Still need help? Contact us.

Question 4

Reports Walkthrough

Accepted Answer

The video will show you how to interpret the data presented on the Survey Reports using a sample profile.

Still need help? Contact us.

Question 5

How do I install Indigo?

Accepted Answer

You can easily download the Indigo™ application from the Microsoft Store. The video below will guide you further on the installation of Indigo™ on your Windows PC or laptop.

Indigo is available for Windows 10 and Vista users.

If security protocols within your organization prevents access to the Microsoft Store, please send an email to softwaresupport@birchesgroup.com so we can provide alternative ways to install the application.

Still need help? Contact us.

Question 6

How do I reset my password?

Accepted Answer

The video will show you the step by step process in resetting your password.

NOTE: Your new password will not be registered in our system. Hence, we will not be able to send you a password reminder in case you would need it. You may simply reset your password again if you have forgotten the previous one.

Still need help? Contact us.

Question 7

How to install Indigo™ if you are using a Mac OS?

Accepted Answer

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Photo by Karolina Kaboompics: https://www.pexels.com/photo/person-in-black-long-sleeve-shirt-using-a-macbook-4959937/

If you’re using a Mac OS, please note that the Indigo™ application requires a Windows operating system. It is possible to run Indigo on a Mac computer by using one of these options:

Apple’s Bootcamp where your Mac’s drive will be partitioned into two (dual-boot). You would need to install Windows on this partition.
Install a virtual machine app like VMware Fusion or Parallels Desktop. This will run a Windows OS within your MacOS.
In both options, you would then install Indigo™ on the Windows OS.

Please check with your IT team in case there may be firewall restrictions when installing the app. Also, feel free to reach out to softwaresupport@birchesgroup.com and send a screenshot if you are still encountering any errors.

Question 8

What to do when you experience “error encountered” in the reports download queue when downloading via the Community™ website?

Accepted Answer

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Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Next, try to log-in.

Once you’ve logged in, kindly go to the reports download queue and delete the report with the status “error encountered”.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/KqkWs1PaOS/web%20-%20error%20encountered%20-%20reports%20download%20tab.png (web - error encountered - reports download tab)

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Afterwards, re-download a new copy. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 9

What to do when you encounter the “404 Page not Found” error in the Community™ website?

Accepted Answer

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Using a stable internet connection, kindly access the Community™ website via our recommended browser (Google Chrome) then go to the settings to clear the cache and ensure that the necessary cookies are accepted. Once done, try to log-in and re-download the reports. Click this link if you need further instructions on how to download the report from our website.

In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.

Question 10

What to do when “open a portfolio” does not show up in the Indigo™ app?

Accepted Answer

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Open your Indigo application using a stable internet connection. Then, click on "Sign Out, Exit" to restart the login process. Once done, try to log-in again but before clicking on the "Sign-in" button in the login form, please make sure "online" is selected on the dropdown.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/8m4wIdW0Fk/resources/lZp0nYsldj/indigo%20online%20-%20small.png (indigo online - small (2).png)

If this does not work, please reinstall Indigo from the Microsoft Store, as it can be a local machine configuration issue that can be reset upon reinstallation. In case the issue persists, kindly reach out to us at softwaresupport@birchesgroup.com and send a screenshot of the error you are encountering.